Most of what we do sits behind a login, so this list is deliberately short and deliberately vague about names. Details and references available on request.
Rebuilt the scheduling view around the way dispatchers actually work — one screen, keyboard first, no modal stack. The old version required four screens and a printed cheat sheet that someone had taped to the monitor.
Support tickets mentioning the scheduler dropped by roughly two thirds in the quarter after launch.
A fixed-scope audit of an invoicing flow that had grown to eleven states, three of which nobody could explain. We reduced it to five and wrote the migration notes the in-house team used to ship it themselves.
Shipped by the client's own team six weeks after handover, with no further involvement from us.
Forty components, documented, with one rule: anything not used twice gets deleted. That rule removed nine components during the build and has kept the library honest since.
Two years on, the team still adds to it rather than around it.
Replaced a nineteen-field signup with a three-step flow that asks for the rest later, when the answers actually matter. The hard part was convincing everyone that "later" is not "never".
Completed signups up 2.4×, with no measurable change in data quality.